Return Policies
Chavli Designs Returns Policy
Return & Refund Policy
We want you to love your Chavli Designs purchase. If you’re not completely satisfied, we’re here to help.
Eligibility for Returns
- Returns are accepted within 14 days of delivery.
- Items must be unused, unworn, and in original packaging.
- Custom or personalized items cannot be returned unless they are faulty or incorrect.
How to Request a Return
- Email us at chavlidesignss@gmail.com with your order number and reason for return.
- We’ll respond within 48 hours with next steps and a return address.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the item is faulty or you received the wrong item.
- We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
Refunds
- Once we receive and inspect your return, we’ll notify you by email.
- Approved refunds will be processed to your original payment method within 5 business days.
- Shipping costs (if any) are non-refundable unless the return is due to our error or a faulty item.
Exchanges
- If you’d like to exchange an item (for size, colour, or another product), please contact us at chavlidesignss@gmail.com. Exchanges are subject to stock availability.
Damaged or Faulty Items
- If you receive a damaged or faulty item, please email us within 7 days of delivery with photos and your order details. We’ll arrange a replacement or refund as quickly as possible.
Questions?
For any questions about returns or refunds, contact us at chavlidesignss@gmail.com.